ACCELERATE ACTIVE USAGE

MOST IMPORTANT GOAL EXAMPLE

Increase the Percentage of Active Users from 66% to 85%

DESCRIPTION

An increased portion of active users can indicate a qualitative product development and are likely to support customer retention. The ratio emphasizes user quality, but not necessarily growth.

KEY ACTIVITY EXAMPLES

DESCRIPTION

Purpose to ensure customer satisfaction and align to business goals. By continuously conduct user testings, product teams can gain valuable insights into usage, potential improvements and user needs.

DEFINITION OF DONE

Conducted user testings.

UNIT

Tests

DESCRIPTION

Purpose to capture real world feedback on upcoming developments through feedback & demo-sessions with internal and external stakeholders.

DEFINITION OF DONE

Demo held.

UNIT

Demo

DESCRIPTION

Purpose to stay on top of our SLAs by continuously improving and optimizing them.

DEFINITION OF DONE

Analyzed SLA.

UNIT

SLAs