Increase Service Level

INCREASE SERVICE LEVEL

MOST IMPORTANT GOAL EXAMPLE

Increase Service Level from 91% to 96%

DESCRIPTION

Service level may also be referred to as stock service level and shows to what extent items are available when requested. It is an important measure for inventory to reduce lead times to the customer.

KEY ACTIVITY EXAMPLES

Accurate Demand Forecasting

DESCRIPTION

Utilize data analytics and historical sales data to improve demand forecasting accuracy. By understanding customer preferences and seasonal variations, companies can better anticipate item demand and ensure availability accordingly.

DEFINITION OF DONE

Analyse data and present action plan

UNIT

This is a sprint Key Activity

Responsive Customer Support

DESCRIPTION

Provide responsive and accessible customer support channels. Offer multiple communication options, such as live chat, email, and phone, to address customer inquiries and concerns promptly. A quick response can enhance the perception of item availability.

DEFINITION OF DONE

Create action plan to ensure responsive customer support

UNIT

This is a sprint Key Activity

Improve inventory management systems

DESCRIPTION

Implement robust inventory management systems and practices to ensure items are adequately stocked. Utilize demand forecasting and real-time tracking to maintain optimal inventory levels and prevent stockouts. This helps in meeting customer requests promptly.

DEFINITION OF DONE

Action plan for improvements presented

UNIT

This is a sprint Key Activity