INCREASE CUSTOMER SATISFACTION
MOST IMPORTANT GOAL EXAMPLE

Increase Customer Satisfaction from 5 to 8,8

DESCRIPTION

Satisfied customers are critical for any business to maintain and increase sales. To measure how satisfied customers are, you can use NPS, CSAT or other customer surveys.

KEY ACTIVITY EXAMPLES

DESCRIPTION

As some customer support teams struggle with continuity and efficiency in responses, this activity can help to learn from challenges and realize continuous improvements.

DEFINITION OF DONE

Reviewed queries.

UNIT

Queries

DESCRIPTION

Purpose to continuously write, publish and update self-service articles based on user needs. Customer support teams with low rate of automation can focus on this activity to increase efficiency and customer satisfaction.

DEFINITION OF DONE

Published articles externally.

UNIT

Articles

DESCRIPTION

Get into a habit of interviewing non-satisfied customers each month to learn about critical problems in your service.

DEFINITION OF DONE

Customer interviews

UNIT

Interviews

Howwe Technologies AB (publ) stands at the forefront of SaaS innovation as the creators
of Howwe, the Solution for Growth.
 With our method and software, we simplify the
execution of strategy. Empowering businesses globally, we’re committed to redefining
strategy execution and driving sustainable financial growth.

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