ENSURE STABILITY

MOST IMPORTANT GOAL EXAMPLE

Decrease Number of Major Incidents from 24 to 12

DESCRIPTION

Measures the number of high-impact incidents that could result in unavailable services. Keeping this metric within desired levels are likely to support customer retention.

KEY ACTIVITY EXAMPLES

DESCRIPTION

Purpose to increase system stability and quality by continuously testing functionalities. Mainly used by IT teams with large backlogs of technical liability. Teams may focus on this activity to assess whether a functionality need improvements, can be removed or can if future testing can be automated.

DEFINITION OF DONE

Tested functionalities.

UNIT

Features

DESCRIPTION

Purpose to improve operational efficiency and thereby profitability by ensuring a more stringent SOP fulfilment. By coaching team leads in how to follow our IT Architecture SOPs, we will reduce long-term costs.

DEFINITION OF DONE

Coached team lead.

UNIT

Coaching sessions

DESCRIPTION

By automating an otherwise manual process of deploying code, a vast amount of time can be saved while future-proofing high-quality releases. Normally focused on automating both the validation and testing processes.

DEFINITION OF DONE

Automated deploy or test.

UNIT

Tests