INCREASE UTILIZATION

MOST IMPORTANT GOAL EXAMPLE

Increase Utilization Rate from 75% to 95%

DESCRIPTION

Driven by new sales, retention of existing assignments, and expansion of existing deals – this MIG drives profitability while maximizing resource-efficiency.

KEY ACTIVITY EXAMPLES

DESCRIPTION

Purpose to continuously present business proposals to new or existing customers. Many teams successfully narrow this activity to proposals of a certain size, arguing that they need to prioritize larger deals to secure future growth.

DEFINITION OF DONE

Presented business cases.

UNIT

Business Proposals

DESCRIPTION

Purpose to continuously present upsell proposals to existing customers. While the main focus typically is to drive increased sales, many teams underestimate the positive effects this activity gives on customer satisfaction.

DEFINITION OF DONE

Presented proposals.

UNIT

Business Proposals

DESCRIPTION

Purpose to create a consiousness and proactivity around assignments that are lapsing or by other reasons can be renegotiated. Suggestions for the next step of business can be given to the customer in foresight to create longer lasting partnership.

DEFINITION OF DONE

Pitched extension of assignments to customers.

UNIT

Proposals