Reduce cost of returns

REDUCE COST OF RETURNS

MOST IMPORTANT GOAL EXAMPLE

Increase the Order Accuracy from 91% to 97%

DESCRIPTION

Order accuracy indicates the extent to which an item has been delivered in the right quantity and in the right quality. The MIG can be used both in production and logistics.

KEY ACTIVITY EXAMPLES

Implement stringent quality control

DESCRIPTION

Implement stringent quality control checks at various stages of production and order fulfillment. This includes inspecting products for defects and errors before they are shipped to customers.

DEFINITION OF DONE

Improved quality assurance process designed and implemented.

UNIT

This is a sprint Key Activity

Improve documentation in order process

DESCRIPTION

Standardize order processing procedures to ensure consistency. Clearly define and document each step in the order fulfillment process, from order entry to shipping, to minimize errors.

DEFINITION OF DONE

New documentation process implemented

UNIT

This is a sprint Key Activity

Train employees

DESCRIPTION

Provide comprehensive training to employees involved in order processing and fulfillment. Ensure that they are well-versed in the company’s procedures and equipped with the necessary skills to handle orders accurately.

DEFINITION OF DONE

Training programme completed

UNIT

This is a sprint Key Activity

MOST IMPORTANT GOAL EXAMPLE

Reduce the amount of product returns from 4,5% to 2%

DESCRIPTION

The number of returns and complaints is a measure of quality. A reduced number of returns means more satisfied customers and lower costs.

KEY ACTIVITY EXAMPLES

Improve product descriptions

DESCRIPTION

Provide accurate and detailed product descriptions, including specifications, features, and limitations, to set clear customer expectations. Transparency in product information can help prevent returns due to mismatched expectations.

DEFINITION OF DONE

Product description updated

UNIT

Description published

Handle returns effectively

DESCRIPTION

Establish efficient reverse logistics processes to handle returns effectively. This includes return authorization procedures, inspection of returned items, and restocking or refurbishing when necessary. Streamlining the return process can minimize return-related costs.

DEFINITION OF DONE

Return processes analysed and action plan for improvement presented

UNIT

This is a sprint Key Activity

Improve quality insurance processes

DESCRIPTION

Implement rigorous quality control processes throughout the manufacturing process to ensure that products meet high-quality standards. This includes inspections, testing, and thorough quality assurance measures.

DEFINITION OF DONE

Return processes analysed and action plan for improvement presented.

UNIT

This is a sprint Key Activity