ENSURE LOW CHURN
MOST IMPORTANT GOAL EXAMPLE

Ensure that Churn rate stays below 5 %

DESCRIPTION

This MIG aims to retain the company’s existing customers.

KEY ACTIVITY EXAMPLES

DESCRIPTION

By regularly examining what customers think of the product or service, the offer can be improved.

DEFINITION OF DONE

Customer survey conducted

UNIT

A Sprint Key Activity 

DESCRIPTION

As some customer support teams struggle with continuity and efficiency in responses, this activity can help to learn from challenges and realize continuous improvements.

DEFINITION OF DONE

Reviewed queries.

UNIT

Queries

DESCRIPTION

The risk of churn is high at the beginning of a customer journey. Therefore, improve the first time the customer is in contact with the product or service.

DEFINITION OF DONE

Analysis done and actions identified

UNIT

Hours

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